Terms & Conditions

These terms apply when you book a cab through www.bookourcab.com, by phone or on WhatsApp. Making a booking means you accept them.

BookOurCab arranges road transport with its own vehicles and with verified partner drivers.

• A booking is confirmed once the 25% advance is received. Until then, the cab and the fare are not held.
• Please give an accurate pickup address, contact number and travel time — a driver cannot reach an address that does not exist, and no-shows caused by wrong details are treated as cancellations.
• For airport pickups, share the flight number so we can track the arrival.
• We may decline or cancel a booking we cannot safely fulfil, for example in unsafe weather or road conditions. In that case any advance you paid is refunded in full.

• The fare quoted for a route is all-inclusive for that route as searched.
• The 25% advance confirms the booking; the balance is paid to the driver at the end of the trip, or online if you prefer.
• Costs arising from changes you make on the day — extra pickups, a longer route, waiting beyond the agreed time, or a different destination — are agreed with you before they are added.
• Parking charges and any permit payable at a specific site are payable as incurred unless we have said otherwise in writing.

• Seat belts must be worn. Drivers may decline to move until passengers are belted.
• Smoking, alcohol and any illegal substance are not permitted in our vehicles.
• Luggage must fit safely within the vehicle's stated capacity. Bag counts for each cab are shown on the fleet section.
• A driver may end a journey where a passenger behaves unsafely or abusively; no refund is due in that situation.
• Please carry a valid photo ID; it may be required at checkpoints and interstate borders.

We plan journeys with sensible time margins, but we are not liable for delays caused by traffic, weather, road closures, protests, mechanical failure, or other events beyond our reasonable control. If a vehicle breaks down we arrange a replacement as quickly as we can.

Cancellations, changes and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms.

Please check the vehicle before you leave it. We will make reasonable efforts to return items left behind, but we cannot accept responsibility for lost or damaged belongings.

Our vehicles are insured as required by law. Except where liability cannot be limited by law, our responsibility in connection with a booking is limited to the fare paid for that booking.

Route pages, fares and availability are kept as accurate as we can. Fares can change with fuel prices, tolls and season; the fare confirmed at the time of booking is the one that applies. The BookOurCab name, logo and site content may not be copied without permission.

These terms are governed by the laws of India, and the courts at Chandigarh have jurisdiction over any dispute.

Questions: bookourcab.offical@gmail.com · 89309 97092 · New Civil Air Terminal, Chandigarh International Airport, Sahibzada Ajit Singh Nagar, Punjab 140306.