Refund & Cancellation Policy

Plans change. Tell us as early as you can and, in most cases, you will get your advance back or moved to another date at no cost.

A 25% advance confirms a booking. What happens to that advance when a trip is cancelled is set out below.

• More than 24 hours before pickup — the advance is refunded in full, or held as credit against a future booking, whichever you prefer.
• Between 24 and 6 hours before pickup — the advance is refunded after deducting any cost already incurred, such as a driver who has begun a long positioning trip.
• Less than 6 hours before pickup — the advance may be retained, because the cab has been reserved and the driver committed to your trip.
• No-show — where the driver reaches the pickup point and cannot reach you after reasonable attempts, the advance is retained and waiting charges may apply.

If we cannot provide the cab you booked — a breakdown we cannot cover, or unsafe road or weather conditions — we will offer a replacement vehicle or a full refund of everything you have paid, including the advance. You are never charged for a trip we could not run.

Moving a booking to another date or time is free with more than 24 hours' notice, subject to a cab being available. Where the new trip costs more — a different route, a larger vehicle or a peak date — only the difference is payable.

If a journey is ended early at your request, the fare is calculated on the distance actually travelled plus any costs already committed for the trip. Where the balance favours you, it is refunded.

• Refunds are returned to the method you paid with — UPI, card or bank transfer.
• We initiate approved refunds within 3 working days.
• Your bank or card issuer usually takes a further 5 to 7 working days to credit the amount.
• Cash paid directly to a driver is settled directly with us; contact us and we will arrange it.

Call or WhatsApp 89309 97092, or email bookourcab.offical@gmail.com with your booking reference (it begins with BOC), the travel date and the reason. Requests made in writing are easiest for us to process quickly.

We will confirm the outcome, and the amount being refunded, in writing.

If you disagree with a deduction, write to us within 7 days of the trip date and we will review it and respond. This policy sits alongside our Terms & Conditions.