Frequently Asked Questions

BookOurCab primarily serves Mohali, Chandigarh, Panchkula, Zirakpur, Kharar, Derabassi, Mullanpur and surrounding areas. We also provide outstation services to Delhi, Shimla, Manali, Amritsar, Ludhiana, Dharamshala, Dalhousie, Haridwar, Rishikesh, and all major North Indian destinations.

We recommend booking at least 24 hours in advance for outstation trips and airport transfers to guarantee your preferred vehicle. For local trips within Mohali and Chandigarh, you can book as little as 1–2 hours ahead subject to vehicle availability. Last-minute bookings are accepted whenever possible.

Yes! BookOurCab operates 24 hours a day, 7 days a week, 365 days a year — including all public holidays. We handle early morning airport drops at 3–4 AM and late night pickups. Call or WhatsApp us anytime at +91 9805045568.

Our fares are based on a per-kilometer rate for the vehicle type and trip type you select. The estimated total fare is shown at the time of booking. Additional charges may include: tolls and parking, night surcharge (10 PM–6 AM), waiting time beyond 15 minutes, and extra kilometers beyond the agreed route.

We accept:

• Cash — paid directly to the driver at trip completion
• UPI — Google Pay, PhonePe, Paytm, BHIM
• Bank Transfer — for corporate and advance bookings

BookOurCab maintains full transparency in pricing. The only charges beyond the base per-kilometer fare are: toll and parking (passenger pays actuals), night surcharge for rides starting 10 PM–6 AM, waiting charges after 15 minutes of free waiting, and state entry taxes for interstate trips. These are always disclosed before your trip starts.

We offer a complete fleet for every need:

• Hatchback: Wagon R (4 passengers)
• Sedan: Maruti Dzire, Honda Amaze (4 passengers, CNG option available)
• MUV/SUV: Kia Carens, Ertiga (6 passengers), Toyota Innova Crysta/Hycross (7 passengers)
• Group Travel: Tempo Traveller 13-seater and 17-seater for group tours
• Special Occasion: Decorated cars for weddings and events

Yes. Every BookOurCab vehicle is equipped with real-time GPS tracking. This ensures our drivers follow the correct route and provides an extra layer of safety for all passengers. You can share your live trip location with family or friends for peace of mind.

Absolutely. All our drivers hold valid commercial driving licenses (CLD) issued by the Government of India. Every driver undergoes a thorough background verification check before being onboarded. Our drivers are also trained in customer service, road safety, and first aid basics.

We cover all major North Indian destinations including: Shimla, Manali, Dharamshala, Dalhousie, Kasol, Spiti Valley (hill stations); Amritsar, Ludhiana, Jalandhar, Bathinda (Punjab cities); Delhi, Noida, Gurugram (NCR); and Haridwar, Rishikesh, Dehradun (Uttarakhand). Contact us for any destination not listed.

Yes! BookOurCab offers beautifully decorated wedding cars for your special day. The Toyota Innova Crysta is our most popular choice for wedding ceremonies and receptions. We also provide decorated cars for anniversaries, engagements, and corporate events. Book at least 3–5 days in advance to secure your preferred vehicle.

Yes, we have 13-seater and 17-seater Tempo Travellers available for group tours, family trips, corporate outings, and pilgrimage tours. Our Tempo Travellers are well-maintained, air-conditioned, and driven by experienced drivers — including mountain route specialists for Manali, Shimla, and Dharamshala trips.

Yes, you can cancel any booking. Our cancellation policy:

• 24+ hours before pick-up: 100% full refund (free cancellation)
• 6–24 hours before: 50% refund
• 1–6 hours before: 25% refund
• Less than 1 hour or no-show: No refund

Visit our Refund & Cancellation Policy page for complete details.

Once your cancellation is confirmed, refunds are credited as follows: UPI/online payments within 5–7 business days; cash advance refunded via UPI/bank transfer within 3–5 business days; corporate/bank transfers within 7–10 business days. If you haven't received your refund after the stated period, contact us at +91 9805045568.

In the extremely rare event that a driver doesn't arrive, please call us immediately at +91 9805045568. We will either arrange an alternate vehicle or issue a full 100% refund — no questions asked. Driver no-shows entitle you to complete compensation.