At BookOurCab, we are committed to protecting your privacy and handling your personal data with transparency and responsibility. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our website (https://www.bookourcab.com) or book a cab with us.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
1.1 Information You Provide Directly
When you book a cab, contact us, or use our website, you may provide us with:
- Personal Identification: Full name, email address, phone number
- Booking Details: Pick-up and drop-off locations, travel date and time, number of passengers
- Payment Information: Payment details (processed securely via third-party payment gateways — we do not store card numbers)
- Communication Data: Messages, queries, or feedback you send us via phone, email, or contact forms
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent, links clicked, referring URLs
- Location Data: Approximate location based on IP address (not precise GPS without explicit consent)
- Log Data: IP address, timestamps, server logs
- Cookies: Small data files stored on your browser (see Section 5)
2. How We Use Your Information
We use your information for the following purposes:
- Booking & Service Delivery: To confirm your cab booking, assign a driver, and ensure your ride is completed successfully
- Communication: To send booking confirmations, reminders, and important service updates via SMS, WhatsApp, or email
- Customer Support: To respond to your queries, complaints, and feedback
- Payment Processing: To facilitate secure payment transactions
- Safety & Security: To verify identity, detect fraud, and ensure the safety of both passengers and drivers
- Service Improvement: To analyze usage patterns and improve our website and services
- Legal Compliance: To comply with applicable Indian laws including the Information Technology Act, 2000
- Marketing (with consent): To send promotional offers, if you have opted in — you can opt out at any time
3. Sharing of Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- Assigned Drivers: Your name, phone number, and pick-up location are shared with the driver assigned to your booking for ride coordination purposes
- Payment Processors: We use reputable third-party payment gateways that are PCI-DSS compliant
- Technology Partners: Service providers who assist us with website hosting, analytics, SMS/WhatsApp notifications, and IT support under strict data confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority under Indian law
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with appropriate safeguards
- Safety Emergencies: To protect the safety of our passengers, drivers, or the public
4. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmitted on our website
- Secure access controls and restricted data access on a need-to-know basis
- Regular security assessments of our systems
- Secure deletion of data that is no longer needed
While we strive to protect your data, no transmission over the internet is 100% secure. If you suspect unauthorized access to your account or data, please contact us immediately at bookourcab.offical@gmail.com.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function correctly (e.g., maintaining your session)
- Analytics Cookies: To understand how visitors use our website (e.g., Google Analytics)
- Preference Cookies: To remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website. Our website does not serve advertising cookies or track you across other websites.
6. Third-Party Services
Our website may contain links to third-party websites (such as Google Maps, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
We may use the following third-party services:
- Google Analytics: For website traffic analysis
- Google Maps: For location and route display
- WhatsApp Business API: For customer communication
- Facebook / Instagram: For social media presence (subject to their own privacy policies)
7. Your Rights & Choices
As a user, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Deletion: Request deletion of your personal data, subject to legal obligations
- Right to Opt-Out: Unsubscribe from marketing communications at any time by contacting us or clicking the unsubscribe link in our emails
- Right to Object: Object to certain uses of your data
To exercise any of these rights, please contact us at bookourcab.offical@gmail.com or call +91 9805045568. We will respond within 30 days.
8. Retention of Data
We retain your personal data only as long as necessary for the purposes described in this policy, or as required by Indian law. Booking records are typically retained for 3 years for legal and accounting purposes. You may request earlier deletion as described in Section 7.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete such data promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
