Refund & Cancellation Policy

At BookOurCab, we understand that plans can change. We have designed this policy to be fair and transparent while ensuring our drivers and operations are protected. Please read this policy carefully before confirming your booking.

1. Cancellation by Passenger

You may cancel your BookOurCab reservation at any time before the scheduled pick-up. The refund amount depends on how much notice you give us before the scheduled departure time, as detailed in the table below.

2. Refund Schedule

Timing is calculated from the scheduled pick-up date and time as confirmed in your booking.

3. How to Cancel Your Booking

To cancel your BookOurCab reservation, please use any of the following methods:

When requesting a cancellation, please have your booking reference number and registered phone number ready. Cancellations will only be processed after verbal or written confirmation from our team.

4. Refund Processing Time

Once your cancellation is confirmed by our team, refunds will be processed as follows:

• UPI / Online Payment: Refund credited to the original payment method within 5–7 business days
• Cash Payment: If an advance was paid in cash, it will be refunded via UPI/bank transfer within 3–5 business days
• Corporate / Bank Transfer: Refund via bank transfer within 7–10 business days

Refund timelines depend on your bank/payment processor and may vary. BookOurCab is not responsible for delays on the part of banks or payment gateways.

5. Non-Refundable Situations

The following situations are generally non-refundable:

• Cancellation made less than 1 hour before the scheduled pick-up
• Passenger no-show (driver arrives at the agreed location and passenger is absent or unreachable)
• Trip terminated mid-journey by the passenger voluntarily (partial fare applies)
• Bookings for specific events, festivals, or peak-demand dates where "non-refundable" terms were communicated at the time of booking
• Convenience fees or service charges (if applicable) charged at the time of booking

6. Cancellation by BookOurCab

In rare circumstances, BookOurCab may need to cancel a confirmed booking due to:

• Vehicle breakdown or driver emergency
• Natural disasters, severe weather conditions, or road closures
• Government-imposed curfews, bandhs, or strikes
• Other force majeure events beyond our control

In any case where we cancel your confirmed booking, you will receive a full 100% refund regardless of the timing. We will notify you as soon as possible and attempt to arrange an alternative vehicle if available.

7. No-Show Policy

If the driver arrives at the agreed pick-up location at the scheduled time and the passenger is:

• Not present or unreachable by phone for 15 minutes after the scheduled pick-up time
• Refusing to board the vehicle without valid reason

The booking will be treated as a no-show and no refund will be provided. The driver may leave after 15 minutes of waiting. Drivers are instructed to call the passenger at least twice before marking a no-show.

8. Special Events & Peak Season

During high-demand periods such as:

• National holidays (Diwali, Eid, Holi, Republic Day, Independence Day)
• Wedding seasons (October–February)
• New Year's Eve and major local events

Special cancellation terms may apply and will be communicated to you at the time of booking. Please read the specific terms carefully for bookings made during these periods, as stricter cancellation deadlines may be in effect.

9. Partial Trips

If a trip is cut short mid-journey at the passenger's request, the refund (if any) will be calculated on a pro-rata basis based on the actual distance covered versus the total booked distance, minus applicable base charges. No refund will be given for the return leg of a round-trip booking if the passenger voluntarily ends the outbound journey early.

10. Contact for Cancellations & Refund Queries

For all cancellation requests, refund status enquiries, or disputes regarding refunds:

We aim to resolve all refund and cancellation queries within 24 hours of contact.